Customer Service

Security

All credit card and personal information is encrypted utilizing Yahoo's Secure Socket Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection. All information provided to us is completely confidential and will not be disclosed or sold to other party.

Return Policy

ContactsHeaven.com welcomes all unopened contact lens boxes or vials, (unless indicated by manufacturer policy as non-returnable), within first 30 days, for exchange or full refund less shipping costs. We are unable to provide refunds for opened products.A return authorization must be attained by our customer service representatives, to qualify for refund.Returned products need to be in new re-sale condition.No returns or exchanges will be processed for products purchased longer than 180 days. Packages received without RA number, provided by our returns department, will not be accepted or processed, and they will be returned to customer at their expense. Please note, that all custom orders such as Preference, Hydrasoft, Options, or custom goggles cannot be cancelled and are not returnable

Guarantee

We will provide the same replacement contact lens prescribed by your Eye-Care Provider and your order wil be delivered free of any defects and sealed by the manufacturer or we will replace them at no additional charge.We guarantee 100% satisfaction.